Every request type in Jira Service Management is connected to an issue type. Request types manage the specific settings of an issue (such as naming, portal customization, and work categories) while issue types manage the foundational settings of an issue (such as workflows and fields). In Actions for Jira Serivice Desk section, click Workflow Actions. In Add or Edit transition section, select Edit transition from the appropriate workflow. If you want, you can change the Display name of the transition visible in Customer Portal. Select Fields & Custom Fields which the user can edit on the transition. Tap Add to save the setting.
2. Create your Jira dashboard. Creating a dashboard in Jira is easy and straightforward. Do keep in mind though that you may want to edit your existing dashboard rather than creating a new one. If you decide to create a “Dashboard”: Select dashboards in the top left of the screen, Then “Manage Dashboards”,
Use the native change management workflow . Your IT service project template in Jira Service Management comes with a change management workflow. This workflow ensures you record, assess, approve, and implement change requests. We recommend that you start with your service project’s default workflow and adapt it to suit your business needs. The main steps you need to take to organize the process using the BPM plugin: Create a template with all the steps of the process. Add instructions, checklists and forms needed to submit. Select the assignee for each step. Start the process when needed. To get started, you need to identify all the important steps in the offboarding process. Here are some ways a knowledge base can help your team: Customers can help themselves by searching for articles in the help center. Agents can solve requests faster by sharing articles with customers or referencing articles while they work. If a request contains useful information, agents can quickly create a new article from it. 4 days ago · originally, SLAs are a feature that comes with Jira Service Management. They have more features than you describe. Assuming, that the SLA is applied to all issues of a project (or a defined subset) you can build something in Automation. You would have to define a JQL, that finds all issues, that have breached the SLA and transition them to the Just add an approval step to any custom workflow used in Jira Service Desk. And the best part is that approvers don’t have to occupy an “agent” seat – any user in Jira Service Desk, Jira Software, or Jira Core can approve a ticket. If you already know how you plan to use approvals, go for it (check out the docs for more info on Add Approval step to your workflow in Business Process Manager; Use Jira Service Desk. Applying the first way, you’ll need to use the built-in functionality of Jira Service Desk to include an approval(s) as a necessary step in fulfilling a client request. JSD is set up so that requests aren’t sent to your service desk unless they’ve been wv6i.
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    • jira service desk workflow examples